The ultimate Customer Health dashboard for Busy Executives
Harmonize.ai is an AI-enabled platform that provides companies with powerful new curated streams of insights customers from disparate data sets.
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See beyond a single score
Your Harmonize Score can easily accompany NPS (Net Promoter Score), CSAT, CES and other simplified, “one-number” customer health metrics.
We like simplicity too, but if you have only one tool, you’ll end up solving only one problem.
And we know that good customer intelligence can be useful for more than just boosting sales.
True “Voice of the Customer” comes from outside the company.
Harmonizes pulls from a host of never-utilized and harder-to-access sources — unstructured text, like product reviews, forum comments and open-ended survey questions.
We analyze this data with a cutting-edge set of AI tools, including natural-language processing and machine-learning techniques. You get a value-added insights layer in addition to the raw feed of customer perspectives.
Democratize and unleash insights across every dimension of your enterprise
Harmonize is the custom dashboard, for a wide variety of stakeholders:
...and whoever else inside the company needs to understand the customer better (so: “everyone”).
Big data, bigger story
Know what your customers say about your company’s offerings.
Know what your competitor’s customers say about theirs.
Branch out even further, gaining inspiration or benchmarking emerging opportunities or potential threats in adjacent markets or orthogonal industries.
86% of customers are willing to pay more for a great experience.
And 81% of companies now expect to compete mostly on the basis of CX.
Barely 4% of unhappy customers will complain to the company (54% will complain to at least five other people.)
1/3 of customers will leave a brand after one bad experience; 92% after three.
41% of companies track basic data about customer interactions in order to improve them.
Only 28% review CX metrics internally.
Just 14% measure CX’s ROI.
Marketplace reviews; 1st party feedback; social media conversations. Exabytes of this customer “experiential exhaust data” is being created in the world every day.
Your competitors are probably leveraging it.
You might want to, too.
Meet your users where they are
Harmonize integrates with just about any data providers as well as your bring-your-own organizational data sources.