How I Use Social Listening For CX
How I Use Social Listening For CX
Social Listening means actively attending to and understanding the online (and offline) conversations that your customers are having about…
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My Take On Customer Journey Maps And CX Strategy
My Take On Customer Journey Maps And CX Strategy
Customer Journey Mapping (or Customer Journey Analytics) is the process of understanding the impact of every single interaction a customer…
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5 Age-Old CX Problems You Can Solve With Unified Data Analytics
5 Age-Old CX Problems You Can Solve With Unified Data Analytics
Unified data analytics are a subcategory of Voice of the Customer analysis. They add value by both providing and bringing together multiple…
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Getting Started With Voice Of The Customer Analysis For CX and Product
Getting Started With Voice Of The Customer Analysis For CX and Product
VoC is shorthand for the wide array of things a company can do to actively listen to its customers. This obviously includes asking them…
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Webinar: Learn from their mistakes
Webinar: Learn from their mistakes
Learn from their mistakes is a webinar hosted by our head of revenue, Blair Argust, along side other CX thought leaders and luminaries in…
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Customer Effort Score
Customer Effort Score
Customer Effort Score (CES) is one of the big three drivers of modern customer service management, along with a company’s Net Promoter Score…
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Text Analytics
Text Analytics
Text Analytics is the process of using large-scale data mining techniques to extract patterns, information and meaning from written sources…
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Customer Engagement
Customer Engagement
If you’ve spent much time with us — or even, say, read our blog — you may have noticed that measuring hard-to-measure things is, well, one…
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Natural Language Processing
Natural Language Processing
At Harmonize, Natural Language Processing (NLP) is our bread and butter. It’s the field of computer science that applies linguistics and…
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Customer Experience Managememt
Customer Experience Managememt
Customer Experience Management (CEM) is about taking an organized, measured approach to understanding how customers experience your brand…
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Digital Customer Service
Digital Customer Service
Digital Customer Service is the increasingly common implementation of managed customer support across newer and emerging digital channels…
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Sentiment Analysis
Sentiment Analysis
Sentiment Analysis is the measurement of customer opinion by quantifying their language as positive or negative. It uses Natural Language…
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