Used by teams from the world's most customer centric companies
Harmonize allowed us to look at a whole suite of new feedback mechanisms we could never have come up with ourselves.
As we grew from 1M members to over 3M members, it became clear to us that we really needed to level up our data game. Harmonize allowed us to look at a whole suite of new feedback mechanisms we could never have come up with ourselves. They have really knocked it out of the park so far, we are very happy. Of all of the competitors we have spoken to, Harmonize sticks out very clearly. They have delivered on everything they said they would and we would definitely recommend them to others.
Why are consumers choosing your competitor's products and not yours?
The volume, velocity, and variety of consumer data available to every company has made it possible to deeply understand consumer wants and needs.
Yet, too often, teams build products and experiences on the basis of best guesses, legacy consumer behaviour and outdated insights. This creates business risk as dissatisfied customers churn, innovation stagnates, and growth & innovation grind to a halt.
Yet, too often, teams build products and experiences on the basis of best guesses, legacy consumer behaviour and outdated insights. This creates business risk as dissatisfied customers churn, innovation stagnates, and growth & innovation grind to a halt.
Are you The Primary Choice?
customers and consumers have access to more choices than ever before.
Any product or experience that no longer meets the consumers rapidly changing needs is discarded. Do you understand what consumers want or are your growth strategies based on best guesses & yesterdays data?
What data are you blind to?
Only 2% of churned customers will leave you feedback in surveys.
The remaining 98% will discuss, complain and look for alternatives on social media, forums, blogs and review sites. Comments & verbatim are the purest source of actionable insights into why customers really left. Are you paying attention?
Are you tapping in?
Billions of consumer conversations spread out over millions of websites.
If you do not understand these conversations, you're missing out on being able to identify emerging feedback trends, critical churn issues and unmet needs driving consumers to your competitors. What are consumers asking for?
40%
of consumers report buying
more online than they used to.
more online than they used to.
32%
of consumers will walk away from a brand they love after just one bad experience.
72%
of Americans have written an online review.
"Fundamentally we work on the basis that you can ask the customers as many structured questions as you like, but they will tell you what’s most important to them in the verbatim comments section. If you can’t effectively analyse this then you are missing out on customer gold!"
Create products and experiences your customers cannot live without
Understand the customer experience across every channel with real-time feedback from over 120+ sources and integrations feeding into one platform, providing you a complete view of what your customers and consumers are thinking, feeling and buying.
VS
Before switching to Harmonize
Features included :
After switching to Harmonize
Features included :
Know exactly what customers want and why
Feedback is captured & available all in one place
A.i. powered analysis takes minutes
Analyze all data: 1st party, 3rd party & Operational
Self-Serve insights: Easy, clear, visual and quick
Actionable insights into the 'why' behind the 'what'
Discover the Next-Gen Consumer Insights Platform
Analyze customer and consumer data from any source in one place, at scale, in real time.
Identify patterns in structured and unstructured data using machine learning, AI, and natural language processing – so your teams can make product and feature decisions that maximize engagement and revenue.
Identify patterns in structured and unstructured data using machine learning, AI, and natural language processing – so your teams can make product and feature decisions that maximize engagement and revenue.
the CCAIA framework
Connect to all channels, sources and tools. Unify all feedback from all sources into one central workspace.
Capture all feedback including text, audio, image and
video across all sources with built-in 1-click ingestion.
video across all sources with built-in 1-click ingestion.
Analyze large volumes of feedback data at a click of a button and reduce time to insight with A.I. generated themes and machine learning powered classification.
Interpret data with complete granular control and identify areas in need of the most attention. Discover discover root cause within minutes.
Act on data with built-in collaboration & executive reporting. Share relevant insights directly for everyone to view and take action on.
empower your whole organisation
to make better decisions
Instant, accurate, data-backed insights for every team.
Product & Innovation
Prioritize your roadmap confidently based on consumer wants and needs.
Rapidly identify issues & bugs
Real time feedback on updates
Turn pain points into features
Drive product development
Learn More
CX & Retention
Transform customer experience into customer loyalty and reduce churn.
Unified repository of feedback
Identify pain points before churn
Easily identify emerging trends
Discover root cause in minutes
Learn More
Marketing & Sales
Reshape your campaigns based on real-time consumer feedback.
Maximize PPC Campaign ROI
Reduce buyer journey drop off
Fine tune your content
Validate ICPs and messaging
Learn More
Connect to all of your tools & channels to create your own single source of truth
iOS Appstore
Reddit
Playstore
SurveyMonkey
Intercom
Twitter
Facebook
Amazon
Youtube
SurveyMonkey
Intercom
Instagram
Mailchimp
Zapier
Notion
SurveyMonkey
Intercom
Gitlab
Intercom
Google Sheet
Facebook
Zendesk
Analytics
Slack
Youtube
Google Sheet
Instagram
Zendesk
Forums
Slack
Dropbox
Google Sheet
Strapi
Zendesk
Webflow
Slack
Figma
Amazon
Shopify
Analytics
Intercom
Reddit
Spotify
Playstore
Forums
Shopify
Analytics
Zoom
Gmail
Spotify
Figma
Jira
Shopify
Analytics
Zoom
Gmail
Spotify
Try before you buy. Get started today with a guided trial on your data.
Increase Retention & NPS
Use powerful A.I & ML capabilities to automatically surface friction points and close customer experience gaps.
Increase Product Usage
Put customers at the heart of your product development using post-launch
omni-channel customer feedback.
omni-channel customer feedback.
Increase Brand Affinity
Understand and take action on the feedback, voices and opinions of your consumer to increase brand loyalty.
Increase Ad Spend Impact
Improve the impact of marketing with real-time feedback on audience segments & cross-channel performance.
Decrease Time to Action
Automatically uncover previously hidden trends, patterns and growth drivers with no analysis downtime.
Decrease Data Silos
A unified, omni-channel customer feedback repository with all of your data, analyzed and full of insights.
Request a Guided Trial
