Your Customers are Talking.Harmonize analyzes

Understand exactly what your customers are saying about your products, services, and competitors through AI and natural language processing.

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Understand your customer’s needs, motivations, values, and purchase drivers faster than your competitors using NLP + AI

84% percent of businesses believe AI will enable them to obtain or sustain a competitive advantage.

Of the 85% of enterprise data that’s unstructured, <2% is leveraged with analytics or automation

Experiential “exhaust” is in exponential rise. Customers are leaving more reviews, using various communication channels. Keeping up with attitudinal data is important to stay ahead of key trends.

Harmonize helps organizations understand their customer’s full journey.

Awareness

How are customers discovering your products and services?

Are there untapped marketing segments or use cases?

Which channels are most effective?

What keywords or phrases are competitors using that customers respond to?

Activation

What are the patterns of questions that customers ask about when they engage with your brand?

Pinpoint both pain points and pleasure opportunities that customers tell you about during their journey and improve it in realtime.

Customer centricity means listening to customers the way they want to be heard. Do more with better listening posts.

Advocacy

How do customers talk about your brand to your other prospects?

Explicit referral programs are great, but how do you capture word of mouth from the channels where customers are already speaking?

Shorten time-to-market

Base product decisions on up-to-the-minute customer experience data.

See immedidately which new features are becoming important to customers.

Be first to market tomorrow with a winning solution.

“Full Stack” Insight-to-Action

Most analytics products focus on sheer quantity of information, or give you pre-digested, off-the-shelf data. Harmonize pulls data from fresh, in-the-wild, unstructured data sets; structures it in-house; and arranges/composes an accessible version 1.0 analysis – so your team can immediately jump into insights, with everyone reading from the same songbook.