Meet your customers where they are and capture real-time feedback in the conversations that matter. Hear every customer's voice, address every broken experience and increase customer spend.
Customer Experience Before HarmonizeAi
Features included :
Unclear on what customers want
Feedback is spread out over many channels & tools
Manual custom analysis takes months
Limited to 1st party data only e.g. surveys
Complex, code heavy, slow and siloed
Limited analysis focused on the 'what'
Customer Experience After HarmonizeAi
Features included :
Know exactly what customers want and why
Feedback is captured & available all in one place
A.I. powered analysis delivers insights in minutes
Analyze all data: 1st party, 3rd party & Operational
Self-Serve insights: Easy, clear, visual and quick
Actionable insights into the 'why' behind the 'what'
“Super simple way to connect over video. No downloads or long haveing into meeting links. this product is to our business.”
Head of digital marketing Phonix
why CX teams love harmonizeAi
Empower your product team to identify patterns in structured and unstructured data using machine learning, AI, and natural language processing so they can make product and feature decisions that maximize engagement and revenue.
empathy at scale
ensure no customer pain goes unnoticed ever again
Develop hyper awareness of sentiment, feedback and behaviour from over 20+ channels and 100+ data sources, all feeding into one unified platform. Meet your customers where they are and know exactly what they are thinking and feeling.
Go beyond NPS measurement and turn customer feedback into something you can act on. Listen to customers at every stage of their journey through omni-channel feedback that enables you to take the right action, at the right time, preventing churn.
Make it easy for every member of your product team to close customer experience gaps. Uncover trends, patterns and key drivers of customer loyalty. Route these insights to your team to ensure everyone is focused on areas that will maximize impact.